Politique de remboursement
Return & Refund Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be unused and in the same condition as received
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Include original packaging and tags
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Be accompanied by proof of purchase
How to Request a Return
To start a return, please contact us at info@mufaal.com.
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
Return address:
3924 BOULEVARD GAREAU SAINT HUBERT J3Y0G1 QC CANADA
Once your return is approved, we will provide instructions on how to return your item.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.
Non-Returnable Items
We do not accept returns for:
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Perishable goods (food, plants, etc.)
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Custom or personalized items
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Personal care products
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Hazardous materials
Sale items and gift cards are also non-refundable.
Exchanges
To exchange an item, please return the original product first. Once accepted, you can place a new order.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.
If you have not received your refund after 15 business days, please contact us at info@mufaal.com.